The Power of Exchanges

More personal than a conference. More impactful than a meeting.

General Session Speakers

Arthur Ciaramicoli
Ed.D., Ph.D. & Author

The Stress Solution: How Using Empathy and Cognitive Behavioral Therapy Reduces Anxiety and Prevents Performance Addiction

Arthur P. Ciaramicoli, Ed.D., Ph.D., is a licensed clinical psychologist who has been treating clients for more than 35 years. He is a member of the American Psychological Association and the Massachusetts Psychological Association.  Dr. Ciaramicoli has been the Chief Medical Officer of Soundmindz.org and is also in private practice, Dr. Ciaramicoli has been on the faculty of Harvard Medical School for several years, lecturer for the American Cancer Society, Chief Psychologist at Metrowest Medical Center, and director of the Metrowest Counseling Center and of the Alternative Medicine division of Metrowest Wellness Center in Framingham, Massachusetts.

In addition to treating patients, Dr. Ciaramicoli has lectured at Harvard Health Services, Boston College Counseling Center, the Space Telescope Science Institute in Baltimore as well as being a consultant to several major corporations in the Boston area. Dr. Ciaramicoli has appeared on CNN, CNNfn, Fox News Boston, Comcast TV, New England Cable News, Good Morning America Weekend, The O’Reilly Report, and other shows. He has been a weekly radio guest on Your Healthy Family on Sirius Satellite Radio and Holistic Health Today, and has been interviewed on The People’s Pharmacy, The Gary Null Show, and more than two dozen other radio programs airing on NPR, XM Radio, and numerous AM and FM stations.

Dr. Ciaramicoli is the author of The Curse of the Capable: The Hidden Challenges to a Balanced, Healthy, High Achieving Life (Wiley, 2010), Performance Addiction: The Dangerous New Syndrome and How to Stop It from Ruining Your Life (Wiley 2004) and The Power of Empathy: A Practical Guide to Creating Intimacy, Self-Understanding, and Lasting Love (Dutton 2000), which is now published in 7 languages. His first book, Treatment of Abuse and Addiction, A Holistic Approach (Jason Aronson, 1997) was selected as Book of the Month by The Psychotherapy Book News. He is also the coauthor of Beyond the Influence: Understanding and Defeating Alcoholism (Bantam 2000) and founder of The Empathy and Goodness Project on Facebook and Healthy Empathic Achievement on LinkedIn.

He has also authored two award-winning apps, the Anti-Anxiety app, Anti-Depression App and he wrote the workbooks Transforming Anxiety into Joy: A Practical Workbook to Gain Emotional Freedom (2012) and Changing Your Inner Voice: A Journey through Depression to Truth and Love (2012) in collaboration with Soundmindz.org.

Dr. Ciaramicoli’s new book, The Stress Solution, was recently published in China.

Dr. Ciaramicoli lives in a suburb of Boston with his wife of 35 years. His website is www.balanceyoursuccess.com. He has over 26,000 Linkedin contacts and his twitter handle is docapc.

Dr. Ciaramicoli enjoys cycling, spinning, and other sports and his favorite activity is spending time with his wife, daughters, sons-in-law and beautiful grandchildren Carmela and Ariana along the southern coast of Maine.

The amount of stress in America and throughout the world is rapidly rising. We work too much, sleep too little, love with half a heart, and wonder why we are unhappy and unhealthy.

Half of Americans indicate they lie awake at night due to stress, while three quarters experience stress symptoms—either physical, psychological, or both. The Harris Interactive Survey conducted in 2012 indicates high-stress levels among Americans, with 53% saying they have little or no support for stress management from their health care provider. Roughly, 70% of Americans hate their jobs and feel disengaged, according to a 2013 Gallup poll, and two-thirds of office visits to primary care doctors are stress-related. According to the World Health Organization, Americans die sooner and have higher rates of disease than 16 other affluent countries.

Researchers at the University of Wisconsin conducted studies that indicate that stress increases the risk of dying by 43%, but only for those who believed that stress was harmful. Stress in and of itself is not the issue; it is how we react and perceive stress and its potential consequences.

We know that personal and professional success does not come without sacrifice and stress, but it should not ruin our health and leave our relationships devoid of love and intimacy. Empathic Cognitive Behavioral Therapy (“CBT”) will help leaders take steps to free themselves from the stress caused by the obsession to excel; it will allow participants to begin the process of finding meaning in their work, and in their relationships. We need to go beyond material reward to being able to establish genuine, healthy accomplishments throughout all aspects of life. Many people throughout the world are discovering that what they thought would bring them happiness has encapsulated them in an emotional, stress-filled prison, but there is still a path forward.

     How do we change? Introducing the concept of Empathic CBT

The new combination of the power of empathy, brain science, and cognitive behavioral therapy will provide participants with a comprehensive self-help tool to lessen stress and balance. Empathy calms the emotional brain so we can perceive accurately and thoughtfully. Being able to perceive accurately is crucial to reducing stress, as old biased thinking, based on early conditioning, distorts reality and causes unnecessary tension. Knowledge regarding neurochemistry allows us to produce our own natural chemicals that create calm, focused energy to do and be the best we can be. Finally, CBT corrects distorted thinking. These three components produce a synergy that enhances our lives, reduces the stress in our lives and releases our potential.

Empathy, brain science and CBT combine in one practical formula to reduce the inordinate amount of stress in our society and in our world. I have been practicing with these three elements for more than 35 years. I believe this unique formula will allow participants to lessen the stress in their marriage, family and work-life.

The following questions will be answered in the presentation:

1) What is Empathic CBT?

2)Why has our stress rates risen so dramatically?

3) What is the definition of empathy?

4) How come empathy is often confused with sympathy?

5) How does being empathy lessen our stress levels?

6) How do we rid ourselves of old negative stories we created about ourselves?

7) Do we need to talk about the past to reduce our stress and anxiety levels?

8) You mention prejudice being a cause of stress in your talk, how so?

9) What is missing in our society that so many successful people lead unsatisfied lives?

10) Why is being authentic so important to reducing stress?

11) What is Performance Addiction?

12) You speak of Image Love in your talk? What is Image Love?

13) How does stress interfere with self-care?

Bruce Schroder
President
Moe's Southwest Grill
CEO Panel: What CEOs Are Looking for in a Modern-Day CFO

Bruce Schroder is President of Moe’s Southwest Grill, a leading fast casual restaurant franchise that is part of the FOCUS Brands portfolio. With more than 700 locations, Moe’s is known for their “Welcome to Moe’s!” greeting and famous queso. Moe’s Southwest Grill has been recognized as the Brand of the Year in the Fast Casual Mexican Restaurant category for two years in a row based on the 2016 and 2017 Harris Poll EquiTrend® Studies.

With more than 30 years of industry experience in innovation, finance, development, sales, marketing and operations, Bruce is passionate in leading consumer and market-driven strategy, building capable teams and unleashing growth. Prior to joining Moe’s in 2015, with a vision for sustainability, extraordinary growth and continued brand differentiation Bruce has held key leadership positions with Regus Express North America, Jamba Juice, Peet’s Coffee & Tea, and most notably, he spent 16 years with PepsiCo. An avid outdoorsman, Bruce and his wife Barb are the proud parents of three sons who are all Eagle Scouts. When he’s not collaborating with Moe’s franchisees, you’ll find Bruce climbing mountains, cycling or running.

Henry Ford said, “Change is to business what oxygen is to life.”  The role of the CFO will continue to change as our industry continues to evolve.  Join three stellar, visionary restaurant chain leaders and learn their viewpoints on both the changing role of the CFO and also the required core competencies a 21st Century CFO must master to thrive, much less survive in our rapidly changing business (and world).

Don Fox
CEO
Firehouse of America
CEO Panel: What CEOs Are Looking for in a Modern-day CFO

Don Fox is Chief Executive Officer of Firehouse of America, LLC, in which he leads the strategic growth of Firehouse Subs, one of America’s leading fast casual restaurant brands. Under his leadership, the brand has grown to more than 1,116 restaurants and non-traditional locations in 44 states, Puerto Rico, Canada, and Mexico, and is recognized as one of the best franchises in the country. Don sits on various boards of influence in the restaurant community and is a respected speaker, commentator, and published author. He was recognized by Nation’s Restaurant News as 2011’s Operator of the Year. In 2013, he received the prestigious Silver Plate Award from the International Food Manufacturers Association (IFMA), was recognized by FastCasual.com as the No.1 Executive in the fast-casual restaurant community, and received the National Restaurant Association’s Advocacy Leadership Award.

Henry Ford said, “Change is to business what oxygen is to life.”  The role of the CFO will continue to change as our industry continues to evolve.  Join three stellar, visionary restaurant chain leaders and learn their viewpoints on both the changing role of the CFO and also the required core competencies a 21st Century CFO must master to thrive, much less survive in our rapidly changing business (and world).

Fred LeFranc
CEO
Results Thru Strategy
A New World View: How An Enlightened Leader Impacts Their Organization
Modern Financial Leadership – Creating Higher Value

Fred is the founding and managing partner of RTS. LeFranc’s aptitude in strategic planning, leadership training, and business development has helped numerous companies achieve increased sales and profits.

His expertise is in strategic planning, organizational development, executive coaching, performance management, marketing strategy and technology-based systems enhancement. Mr. LeFranc’s 4 decades of hospitality experience includes stints as COO, CEO board member and President of numerous hospitality and technology brands, including Flat Rock Grille, Ruby’s Diner, Fishbowl Marketing and Louise’s Trattoria. His admirable turnaround for Louise’s, which involved design, concept development, food production, IT systems and operational executions, was chronicled in Inc. Magazine.

Part 1 – A New World View: How An Enlightened Leader Impacts Their Organization

We live in a disruptive world. Events happen quickly and frequently. Change is just a tweet away. Now more than ever, leaders require a strong internal compass that guides them through the challenges companies face. Financial executives are being called upon to shoulder more of a company’s strategy and execution with many moving into the CEO role. In this process, they quickly discover that many of the company’s assets and differentiators are not on the balance sheet and in fact, may be the driver of successful outcomes in results.

Part 2 – Modern Financial Leadership – Creating Higher Value

As financial executives, we are in the best position to understand the primary challenges and opportunities within our business and the marketplace. Our workforce and our consumer’s expectations are changing rapidly, allowing us to play an important role in our organization’s future success. In this session, we will discuss re-positioning ourselves as financial leaders for greater collaboration and influence. We will provide solid tools and solutions for personal growth, engagement, and innovation while modernizing your strategic plans and research efforts.

 

Hattie Hill
President & CEO
Women's Foodservice Forum
Moderator: Advancing Women Leaders to Drive Business Growth.

As head of the largest national organization focused on advancing women leaders and driving parity on executive teams in the food ecosystem, Ms. Hill has deep insights into how to connect and communicate with the fastest-growing consumer segment in the country: women.

A lifelong advocate for women leaders, she has invested her career in helping equip women leaders with the competencies and mindset to advance into key executive roles. She recognizes the influential role women play as consumer decision-makers for themselves and their families, and how to apply that understanding through effective marketing.

Although adept at working with varied audiences, Ms. Hill specializes in helping C-level officers and board members navigate change and take decisive action. As founder and CEO of Hattie Hill Enterprises (HHE), Ms. Hill has a 30-year record of accomplishment in connecting key products and services with the audiences and markets that will most benefit from them.

Focused on effectively collaborating with clients and delivering training processes that provide maximum impact, she led a team of 30 HHE consultants to train companies to incorporate high-performance strategies to better prepare for global competition. She experienced especially strong success in serving the needs of the dynamic food industry, working with such clients as McDonald’s, Frito-Lay, Aramark and Compass.

Ms. Hill is a consummate communicator, both as an author of three successful books and a highly sought-after public speaker. She is regularly quoted in local and national news publications, including The Wall Street Journal and USA Today.

Ms. Hill enjoys serving as both an inspirational and aspirational leader who helps teams and organizations envision larger roles with greater impact. This is well reflected in her extensive service as a director on numerous for-profit and nonprofit boards.

Advancing Women Leaders to Drive Business Growth.

Extensive research shows that having more women in senior leadership contributes to an organization’s bottom line and long-term value. Yet, even in the food industry where women make up more than 50% of the entry-level workforce, only 20% of our C-Suite leaders are women. In this session, we’ll learn from women in the C-Suite what organizations can do to turn barriers into bridges to accelerate women’s advancement, tap into this underutilized talent source and drive business growth.

Heather Neary
President
Auntie Anne's
Panelist: Advancing Women Leaders to Drive Business Growth.

Heather Neary was named President of Auntie Anne’s in November 2015. Heather joined Auntie Anne’s in 2005 and has held various roles in the company in which she was responsible for the oversight of marketing, communications, the franchise business consultant team, research and development, product innovation, and the franchisee leadership team. Most recently, Heather served as Vice President, Global Marketing. Prior to joining Auntie Anne’s, Heather held roles in marketing and as a managing editor for a business magazine. Heather received a B.A. from Millersville University and an M.B.A. from Penn State University. She serves on the Board of Directors for the Lancaster YMCA and the Board of Advisors for Penn State Harrisburg, and is a mentor for the Lancaster Chamber of Commerce Women in Business program.

Advancing Women Leaders to Drive Business Growth.

Extensive research shows that having more women in senior leadership contributes to an organization’s bottom line and long-term value. Yet, even in the food industry where women make up more than 50% of the entry-level workforce, only 20% of our C-Suite leaders are women. In this session, we’ll learn from women in the C-Suite what organizations can do to turn barriers into bridges to accelerate women’s advancement, tap into this underutilized talent source and drive business growth.

Ira Blumenthal
President
Co-Opportunities
Catalyst, Strategist, Steward, and Master Communicator…The 21st Century CFO
Moderator: CEO Panel - What CEOs Are Looking for in a Modern-Day CFO

Ira Blumenthal, president of CO-OPPORTUNITIES, consulted to 150 of the top 200 restaurant chains in the US and manufacturers such as Coca-Cola (26 continuous years), Nestle, Tyson, etc.  He was “Managing Director” of The Restaurant Industry Executive Council, The Resource Center for Workforce Solutions and “CAFÉ,” the Center for Achieving Foodservice Excellence.  He received the highest honor in the foodservice industry (“Key Person Award”) and other honors.  A best-selling author, he received “The George Washington Medal for Literary Excellence.”  He has delivered over 2000 speeches on 5 continents and published over 200 articles.  He was a World Cup athlete, a collegiate Football, and Lacrosse coach and served as “Visiting Professor” at Michigan State University, The University of Notre Dame and others.  With his friend Aerosmith rocker Steven Tyler, he co-founded “Janie’s Fund” (raises funds for “at risk” girls).  He also leads “The Pat Summitt Leadership Group” (educating and inspiring girls and women in leadership).  Married 37 years to Kim, he is the father of two daughters, three sons and has seven grandchildren.  His favorite quote… “The two most important days in your life are the day you were born and the day you found out why.”  Ira surely knows his “why.”

Part 1 – Catalyst, Strategist, Steward, and Master Communicator…The 21st Century CFO

Attendees will master the art and science of stimulating the timely execution of change in the “financial function” of their respective enterprises… and using their ‘purse strings’ for selective, strategic business success (CATALYST).  They will also learn how to maximize their seat at the strategic planning table and influence the future direction of the company (STRATEGIST).  They will also understand the ‘best practices’ for protecting the vital assets of the company, ensuring compliance with financial regulations and communicate value as well as risk to stakeholders, investors, and boards (STEWARDS).   Finally, they will learn how vital all of this is once they become a master at communication… on all levels, through a wide range of strategies, and to/through different demographics and stakeholders.

Part 2 –  What CEOs Are Looking for in a Modern-Day CFO

Henry Ford said, “Change is to business what oxygen is to life.”  The role of the CFO will continue to change as our industry continues to evolve.  Join three stellar, visionary restaurant chain leaders and learn their viewpoints on both the changing role of the CFO and also the required core competencies a 21st Century CFO must master to thrive, much less survive in our rapidly changing business (and world). 

Kate Jaspon
CFO
Dunkin Brands
Panelist: CFO – Chief Funding Officer

Kate Jaspon is the Chief Financial Officer of Dunkin’ Brands, responsible for the global financial planning and analysis, accounting, financial reporting, business analytics, tax, debt and cash management, enterprise risk management, electronic payments, insurance and demand planning functions for domestic and international Dunkin’ Donuts and Baskin-Robbins. Kate has led Dunkin’ through the Company’s IPO and follow-on equity offerings, securitization and numerous other debt transactions, the divestiture of a brand and several system implementations. 

She also currently serves as the Audit Committee Chair of the Board of Directors for MOD Pizza. 

Kate joined Dunkin’ Brands in 2005 as Assistant Controller, was later promoted to Vice President, Finance and Treasury, and Corporate Controller, and then appointed Chief Financial Officer in 2017. Kate came to Dunkin’ Brands from KPMG LLP, where she supported public and private companies as a Senior Manager/auditor. 

Kate has a B.S. in Finance from Babson College and is a Massachusetts-licensed CPA. 

By utilizing TDn2K’s extensive research on Top Box Performance, Wally Doolin will reveal what those top companies do differently to win market share in a commodity environment.  Having many of the issues identified, Wally will conduct a Q&A with two experienced and respected CFO’s, Kate Jaspon of Dunkin’ Brands and Nestor Nova of Nando’s. The goal is to explore the role of the Chief Funding Officer in those strategic issues that require vision and courage to champion.

Marie Perry
EVP & CFO
Jamba Juice
Panelist: Advancing Women Leaders to Drive Business Growth.

Marie Perry is the EVP and Chief Financial Officer for Jamba Juice. Jamba is a lifestyle brand focused on embracing a fun and fit lifestyle by offering premium blended beverages. The number one smoothie brand both in the US and globally, Jamba has more than 900 stores globally. In her current role, Marie leads the Finance, Accounting, Investor Relations, Legal and Human Resources functions of the organization. Prior to Jamba, Marie served as Senior Vice President, Controller & Treasurer for Brinker International where she oversaw the centralized Accounting function. Additionally, she led Brinker’s Treasury function, supporting a variety of key corporate finance activities including: strategic capital planning, capital markets management, funding initiatives, as well as treasury operations. Earlier in her career, Ms. Perry spent 12 years with American Airlines in various finance and accounting roles, including Managing Director of Corporate Accounting, Managing Director of Revenue Accounting, Manager of Worker Compensation, Manager of Financial Reporting and Corporate Finance Associate. Before joining American, Ms. Perry worked at KPMG as an auditor where she obtained her Certified Public Accountant license. As a leader in the hospitality community, Ms. Perry has invested in numerous organizations and people through her involvement with several professional and civic organizations. This year she will serve as the Chairman of the Board and Executive Committee of Women’s Foodservice Forum and has also served as Board Member (Finance Committee) of the Dallas Convention and Visitors Bureau, Board Member for the Center of Brain Health, past Board Member and active member of Dallas Assembly. She is a graduate of Menttium100 – Executive Development for Women and the United Way’s Dallas Blueprint for Leadership Program. Ms. Perry was also selected as one of “The 50 Most Powerful and Influential Women in Texas” listed by the Texas Diversity Magazine, and was featured in the “Color of Corporate Success” cover issue of Eclipse Magazine. Ms. Perry holds a Masters of Business Administration degree with a concentration in Finance from the University of Texas at Austin and received her undergraduate degree in Accounting from Texas A&M University. Ms. Perry is married and lives in Flower Mound, Texas.

Advancing Women Leaders to Drive Business Growth.

Extensive research shows that having more women in senior leadership contributes to an organization’s bottom line and long-term value. Yet, even in the food industry where women make up more than 50% of the entry-level workforce, only 20% of our C-Suite leaders are women. In this session, we’ll learn from women in the C-Suite what organizations can do to turn barriers into bridges to accelerate women’s advancement, tap into this underutilized talent source and drive business growth.

Nestor Nova
Chief Financial Officer
Nando’s Restaurants
Panelist: CFO – Chief Funding Officer

Nestor Nova is the Chief Financial Officer for Nando’s Restaurants, in his current role he is responsible for finance, strategy, technology and business development. Nestor has spent the majority of his career in the restaurant industry working in all segments from QSR, fast casual, casual, fine dining and eatertainment in companies like Bucca di Beppo, Planet Hollywood, Margaritaville and many others. He specializes in growing companies from few units to the hundreds. Nestor is particularly focused in strategy and insights by leveraging technology and partnerships to provide the right information, to the right people, at the right time to make strategic business decisions. He is currently based out of Washington DC, an avid traveler, photographer and art enthusiast. 

By utilizing TDn2K’s extensive research on Top Box Performance, Wally Doolin will reveal what those top companies do differently to win market share in a commodity environment.  Having many of the issues identified, Wally will conduct a Q&A with two experienced and respected CFO’s, Kate Jaspon of Dunkin’ Brands and Nestor Nova of Nando’s. The goal is to explore the role of the Chief Funding Officer in those strategic issues that require vision and courage to champion.

Patrick Sugrue
President & CEO
SaladWorks
CEO Panel: What CEOs are looking for in modern-day CFOs.

Patrick Sugrue brings more than 20 years of experience in the food industry and extensive executive expertise to his role as President and CEO of Saladworks. Patrick began his career in consumer packaged goods at The Gallo Winery and The Coca Cola Company. He continued his successful career in the food industry as Chief Operating Officer of Honey Baked Ham, President and Chief Executive Officer at Fearman’s Pork, Inc. and as President and Chief Operating Officer at Sofina Foods. The Detroit native has also worked closely as a consultant with several private equity groups and currently sits on the Board of Directors for Imvescor Restaurant Group. Since joining Saladworks, he has brought executive talent to the company with the addition of a Chief Marketing Officer, Executive Chef, and new franchise development team set to grow the franchise brand. The company completed a robust consumer study that has led Saladworks to an innovative strategic plan, the roll out of new menu items, system wide updated restaurant design and a new technology bundle, all which results in positive comp sales trends and industry accolades. Patrick is committed to empowering franchisees and driving unit-level profitability and top line revenue as well as providing global brand leadership.

Henry Ford said, “Change is to business what oxygen is to life.”  The role of the CFO will continue to change as our industry continues to evolve.  Join three stellar, visionary restaurant chain leaders and learn their viewpoints on both the changing role of the CFO and also the required core competencies a 21st Century CFO must master to thrive, much less survive in our rapidly changing business (and world).

Paul Hineman
CEO
Restaurant Start
Modern Financial Leadership – Creating Higher Value

As a recognized leader in the restaurant industry for over 25 years, Paul has held senior strategic, financial, and operational roles. He recently left First Watch Restaurants who own and operate over 330 daytime cafes. As their Chief Financial Officer, for the past 5 years, the Company added over 200 restaurants, completed several acquisitions and led a successful private equity sale of the company in the fall of 2017.
Previously he was the Executive Vice President of the National Restaurant Association where he led all Products, Services and Industry partnerships, including food safety programs, technology, health care, cost management tools and innovation. He also held senior positions at Cracker Barrel Old Country Store and Planet Hollywood International.

Paul is the founder of Avenger Capital and Restaurant Start, a fully integrated platform being developed to assist start-ups and emerging brands in the Hospitality Industry. The program will provide tools and solutions for Strategic Planning, Brand Development, Legal, Marketing, Cost Management, Franchising, Technology, People Development, and various alternatives for raising Capital. Paul leads the diverse leadership team as Chief Executive Officer and is proactively involved in several Restaurant Industry Boards and Conference Leadership teams. 

As financial executives, we are in the best position to understand the primary challenges and opportunities within our business and the marketplace. Our workforce and our consumer’s expectations are changing rapidly, allowing us to play an important role in our organization’s future success. In this session, we will discuss re-positioning ourselves as financial leaders for greater collaboration and influence. We will provide solid tools and solutions for personal growth, engagement, and innovation while modernizing your strategic plans and research efforts.

Ty Bennett
The Power of Storytelling
Leadership Inc.
Cultivating Connection and Strengthening Engagement
Present Like A Pro

Ty is the founder of Leadership Inc., a speaking and training company with a mission to empower individuals and organizations to challenge their status quo, cultivate exceptional relationships, and compete in extraordinary ways.  He’s changing lives– one leader at a time. 

  • At 21, Ty and his brother built a direct sales business to over $20 million in annual revenues.
  • He developed a system and organization that would help over 500 leaders fine-tune their sales and leadership skills in over 37 countries.
  • He was featured as one of the Top 40 Under 40.
  • He was dubbed one of the 10 Coolest Entrepreneurs in Utah.
  • He’s the author of three best-selling books.
  • He has traveled the world speaking to tens of thousands of audience members transforming the lives, careers, and business practices of leaders from some of the most recognizable brands in the world such as Coca-Cola, Subway, Blue Cross Blue Shield, and RE/MAX.
  •  Ty’s best-selling books –  Partnership is the New LeadershipThePower of Influence: Increase Your Income and Personal Impact and ThePower of Storytelling: The Art of Influential Communication – are used in graduate courses at multiple universities including MIT, as today’s version of “How to Win Friends and Influence People.”
  • He’s one of the youngest speakers ever to receive the CSP Designation from the National Association of Speakers –less than 5% of the world’s speakers earn this honor.
  • He’s a husband and a father and he’s PASSIONATE about helping leaders cultivate the relevance and influence they need to challenge old ways and open new doors.

Part 1 – Cultivating Connection and Strengthening Engagement 500% better.

That’s how much more we retain information when told to us in the context of a story. Five hundred percent. Why? Because communication plus storytelling creates connection. Invokes passion. Engages emotions. And most importantly? Moves people to take ACTION. Teaching audience members to effectively and creatively adopt the skills and mindsets necessary to communicate at their highest level is exactly what Ty Bennett delivers in this game-changing topic.

Essentially? We are ALL in the business of people. Developing relationships, cultivating trust, and weaving a connection that allows for deeper understanding is ultimately a big part of why we are all here. Life is all about contribution – and how we connect through communication determines our level of influence. With heart and high-energy, Ty teaches leaders and sales professionals to adopt valuable storytelling skills to leverage that influence, extend their emotional reach, and even create customers for life.

Your team will learn how to:

  • Make the shift from sales pitch to creating a human connection (and why that matters)
  • Create the balance between credibility and relatability to strengthen relationships
  • Engage the emotional, creative side of the brain to cultivate trust and connectivity
  • Ask questions that engage and create true conversation
  • Tell a story that connects on common struggles and helps illustrate powerful solutions
  • Master the blueprint for a great story
  • Use stories to be more compelling, dynamic and memorable
  • Leverage the influence storytelling communication creates

Part 2 – Present Like A Pro

Following Ty’s keynote on storytelling and presentation skills, this interactive breakout will be a deep dive coaching session to help you learn to Present Like A Pro. 

Learning to present with clarity, credibility and relatability is crucial to your role as a CFO. 

Come prepared to take notes, role play and receive coaching as you breakdown keys to presenting such as: 

  • How to humanize numbers and bring statistics to life 
  • How to effectively use PPT 
  • Where to insert stories to make your presentation more relatable 
  • How to open a presentation and create engagement 
  • How to close a presentation with power 

Wally Doolin
Chairman & Founder
TDn2K
CFO – Chief Funding Officer: It’s not what you approve, it’s what you champion in the most important strategic capital and human investments for your brand or brands to win Marketshare.

Wallace Blair Doolin is a widely recognized and respected entrepreneur and leader within the global hospitality industry. Doolin’s broad experience as a Chairman, CEO, and Board Member of multiple restaurant operating brands, coupled with his experience as an innovator and investor in information and technology has positioned him uniquely as an industry expert. His leadership track record includes involvement with rapid growth in operating brands and technology solutions. He has led multiple concepts on a global basis in a range of circumstances from turn around, start up, high growth, public and private ownership. Doolin has staunchly committed to the foodservice industry and its diverse workforce and has consistently been regarded as a trusted, competent and esteemed thought leader.

Doolin is chairman and co-founder of TDn2K, the parent of People Report, Black Box Intelligence and White Box Social Intelligence. TDn2K provides solutions that help leading restaurant brands win in the marketplace and the workplace by balancing people, profits and purpose. It currently tracks, analyzes, and benchmarks the financial, consumer and people practices for 43,000 + restaurants and 2.5 million employees. Doolin also serves as a trustee of the National Restaurant Association and is a past chairman of the National Restaurant Association’s Education Foundation. Other current responsibilities include acting as a board director for Phase Next Hospitality, a non-traditional operator/franchisee, and contributing as the lead director of Share Our Strength, a leading nonprofit. Previously, Doolin has been an investor and board member for several technology startups. He previously served as President of Applebee’s, CEO and President of Carlson Restaurants Worldwide, TGI Fridays, Buca, Inc and La Madeleine. Additionally, Doolin has served on the public boards of Buca, Inc., Famous Dave’s and Caribou Coffee. He served his country as a Captain in the US Army.

By utilizing TDn2K’s extensive research on Top Box Performance, Wally Doolin will reveal what those top companies do differently to win market share in a commodity environment.  Having many of the issues identified, Wally will conduct a Q&A with two experienced and respected CFO’s, Kate Jaspon of Dunkin’ Brands and Nestor Nova of Nando’s. The goal is to explore the role of the Chief Funding Officer in those strategic issues that require vision and courage to champion.


Breakout Session Speakers

Gilbert Bailey
VP Analytics and Customer Engagement
Xenial
Social Reviews and their Financial Impact

Fueled by marketing innovation, Gilbert Bailey drives the Analytics, Customer Engagement and Stored Value teams for Xenial, a Global Payments company. Global Payments represents over 2.5 million merchant locations across 30 countries. Passionate about influencing consumer engagement, Gilbert is directly involved with well-known national brands such as Taco Bell, Jack in the Box, Panda Express, Qdoba Mexican Eats and Whataburger, as well as thousands of independent operators. 

Xenial, formerly Heartland Commerce, holds a 19% market share of the US restaurant industry by building innovative products including order management, back office, CRM, customer engagement, gift, mobile payments and wait list-reservations, for not only the restaurant industry but retail and petro as well. 

As a transformational leader, Gilbert has been influencing technology for more than 25 years, earning back-to-back Inc. 500 Awards early in his career and back-to-back Fast 50 Awards in Charlotte, N.C. two decades later.  

Gilbert holds a Bachelor of Arts with a major in Political Science from Guilford College of Greensboro, N.C., where he currently serves on the Board of Trustees. 

Social platforms are impacting the financial performance of your business today and that impact is accelerating every year.  With billions of people sharing online, your business is being reviewed every day with the good, the bad and the ugly. Social reviews on sites like TripAdvisor, Yelp, and Google are replacing personal recommendations. For business owners, these reviews have become as reliable as net promoter scores in understanding the system and individual store performance with customers.  Xenial, in conjunction with Merchant-centric, completed a restaurant segment social review study which showed a 66% increase in business reviews in the last year and an increase of restaurant responses to customers by 29%. Restaurants more than most other industries are responding to social media reviews. Come learn about how social reviews are impacting your bottom line and how you can leverage this new technology to improve performance with your customers.

Luke Fryer
Founder & CEO
Harri
What Lies Beneath: Exploring the DNA of Labor Cost

For Luke, the road to founding Harri has been a long one, paved by a spirit of entrepreneurship and willingness to dive head first into new ventures. With over 25 restaurants between Australia and NYC, Luke’s first foray into the food industry was at the age of 22, when he opened the first Burger King franchise in Australia. From there, his success in the category grew. In 2002, he secured the Australian franchise rights for the Noodle Bar and, under his leadership, it was listed as one of Australia’s Top 100 Fastest Growing Companies for 3 consecutive years. With his primary base of operations now in New York since 2007, he dived head-first into developing restaurants in the world’s most competitive market and saw a great opportunity for technological disruption along the way. Now, with this extensive experience guiding him, he has developed Harri to solve the hospitality industry’s greatest challenges: finding, hiring and managing great talent.

Harri is an entirely new kind of software platform for HR and operations: Workforce OS.

Broad in scope, narrow in vertical focus and deep in rich, industry-specific functionality as a result. Harri consolidates up to 30 fragmented point solutions into single, elegant, mobile first enterprise platform and massively streamlines the chore of daily operational challenges faced by employees, line managers and executives alike.

It’s no secret that labor cost is one of the biggest challenges facing the hospitality industry today – but ‘labor cost’ is a broad term. What makes up labor cost, and how can hospitality employers translate these issues into advantages? 

Harri’s CEO & Founder, veteran restaurateur Luke Fryer, explores the five key areas that comprise the DNA of labor cost: Short-Cycle Turnover, Scheduling, Time & Attendance, Sales Forecasting, and Cross-Location Visibility. In this session, attendees will: 

  • Learn to identify the hallmarks of Short-Cycle Turnover in order to correct the weak points in the early stages of an employees’ lifecycle and solve turnover in its most crucial stage: the first 90 days. 
  • Discover how an intelligent Scheduling system can have a positive impact on employee retention. 
  • Implement modern Time & Attendance tracking tools to mitigate risk associated with compliance and wage theft. 
  • Discover the importance of Sales Forecasting as it pertains to labor, with real-life insights from one of Harri’s biggest clients. 
  • Learn how to use benchmarking wisely to enhance Cross-Location Visibility and promote tighter labor control. 

Paul Ramont
Executive VP & Chief Underwriting Officer
Zenith Insurance Company
The Opaque Pricing Practices of Workers' Compensation Programs

Paul Ramont, Executive Vice President, is the Chief Underwriting Officer (CUO) for Zenith Insurance Company. Paul came to Zenith in 2010, following 17 years with Travelers, where he managed Underwriting and Product for the Workers’ Compensation line out of their Home Office in Hartford, CT.

In addition to his role as CUO, Paul has executive responsibility for the Safety and Health functions at Zenith.

Paul is a native of California, having begun his insurance career in Underwriting with the St. Paul Companies in San Francisco. Paul is now based in the Zenith Home Office in Woodland Hills, CA.  He and his wife live in Westlake Village, CA.

A Little Known Secret of Risk Sharing Programs—the “Savings” That Could Cost You a Lot!

In this session, Paul Ramont, EVP of Zenith Insurance Company, reveals the hidden profit center that many Insurance Companies and Third-Party Administrators would rather you not be aware of.  Whether your workers’ compensation program is structured through Large Deductible or Retrospectively Rated policies or you are Self-Insured, you need to arm yourself with the knowledge you’ll gain in this session.  And if you are currently on a Guaranteed Cost program but are considering risk-sharing, this is an essential primer on the opaque pricing practices you will face.

Ray Monteith
Senior Vice President
HUB
YOU’VE BEEN HACKED! – Now What?

Ray Monteith is a Senior Vice President with HUB International Limited’s Risk Services Division. He leads the Organizational Resilience practice for the Division and is the Risk Control Services Leader for the Canadian Region. Ray has twenty years of experience in risk consulting and has provided risk evaluations and risk mitigation strategies to a broad range of clients including various agencies of federal, provincial, and municipal governments across Canada. He has worked extensively with institutions, universities, heavy industry, and major insurance companies and has broad experience in evaluating fire and life safety risk within the built environment, as well as in assessing municipal fire protection, construction site safety, liability assessment, asset condition reporting, disaster and emergency response planning, business continuity planning, organizational resilience, and supply chain risk. Ray has been involved in applied research into community and organizational resilience and has presented research findings at several national and international conferences.

It’s one of the most challenging disruptions to our business operations. In 2018 alone, Macy’s, Kroger, Delta, Best Buy, Saks 5th Ave., Target, Home Depot… and the list goes on – all faced massive data breaches. It seems almost weekly that a new announcement of a company being attacked surfaces. Not only are there increasing costs to protect against attacks, but in the aftermath – the financial, customer loyalty/betrayal of trust, and negative PR when you and your best customers are left vulnerable can sideline your business. According to a study by KPMG, 19% of consumers would completely stop shopping at a retailer after a breach, and 33% would take a break from shopping there for an extended period. The culprits hide in the shadows, the tools are increasingly more sophisticated, and it’s not a matter of “if” but “when” you’ll be under attack.

In this presentation, you’ll be armed with a better understanding of:

  • Who the hackers are
  • What new tricks/tools they are using against you
  • How hackers identify targets and what are they after
  • Resources and tools to protect you, your family, your company and your customers
  • Recommendations for damage control and recovery in the wake of an attack

This will be a presentation offering a knowledge-based “insurance policy” to protect yourself from these threats.

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The 2017 event sold out and we anticipate the same this year. Space is limited.

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